Resume

Summary

Healthcare Industry Technologist - Comfortable working with Physicians, Nurses, and Healthcare executives. Experience includes strategic solutions, marketing, finance, operations, sales, HR, and IT.
P&L Management - Grew net profits from ($1.2M) to $800K in three years.
Customer-focus - Make my customer look good creates referenceable and repeat accounts.
Business Development - Sell $4.6m in new business and turnaround sluggish sales team to improve sales from 60% to 130% of plan in just one quarter.
Project Management - Teach PMP Certification course. Develop PM best practices. Team Builder - Find and coach technologists to understand and deliver their numbers while improving overall customer satisfaction.

• MBA/Technology Management, 2004
• PMP Certification, PMI, 2002
• BS/Computer Software, 1994
• LEAN 6-Sigma Black Belt, 2007
• Microsoft Certs: 2007, 2008, 2009, 2010
• Certified Rational Consultant/RMUC

Experience

Health BI Practice Manager, Healthcare National Practice - $300M ISV

Perficient Software, Saint Louis, MO December 2011 -- Present

• Hired to build practice around a white-labeled Healthcare Business Intelligence solution. Developed demonstration and marketing materials, Designed and helped build HIMSS demonstration platform. Manage weekly team progress and status. Assist with remote and on-site business development.

Managing Director, Healthcare Services - $50M SI/$500M ISV

Aspect Software - formerly Quilogy, Chelmsford, MA April 2005 -- December 2011

• Grow healthcare professional services team from 3 to 50. Developed technical and operational techniques and frameworks to improve my own practice that ultimately became best practices across the professional services business.
• Manage $6m P&L. Expert with budgets using spreadsheets and project management tools. Personally reviewed and approved over 300 SOWs and proposals with emphasis on clarity, reduced risk, and ability to deliver on time and budget. Oversee execution of resourcing, project management, budgets, reporting, billing, and collections.
• Fix lagging sales team averaging 60% quota and led them to achieve 130% in three months. Architected Collaborator’s Corner demonstration environment to highlight our success stories and frameworks.
• Analyze customer/prospect needs with a solution-first approach. Strive to understand the problem before offering solutions. Define solutions before recommending specific technologies. Overall results in client case studies, referrals, and reference accounts.
• Plan and execute Strategy and tactics resulting in growing revenue from zero to $6M in 3 years by focusing on sales and delivery methodology with an emphasis on growing existing accounts through quality delivery and leveraging this reputation to find new accounts. Develop deep client relationships by focusing first on their needs, communicating our solutions in their language, and negotiating win-win engagements.
• Lead recruiting, mentoring, professional development, and attrition program. Pioneer onboarding and mentorship program to quickly and effectively get technical resources utilized and productive.
• Lead and coach senior consultants to evaluate customer problems, identify solutions, then recommend and implement technology to improve our client’s results. Communicate across healthcare industry teams getting consensus and establishing priorities.
• Develop frameworks, patterns & practices to create higher value engagements. Constantly look for opportunities to reuse prior work for higher margin with less effort. Create Jumpstart frameworks to simplify sales efforts, generate higher margins, and quickly grow technical talent.
• Scored highest in company on employee satisfaction ratings over local and virtual workforce. My lead from the front approach inspires confidence, trust, loyalty, and results from my staff, colleagues, and clients.
• Presented results, solutions, and technology options to C-level prospects. Taught PMP certification course for over 40 project managers.
• Analyze customer/prospect needs with a solution-first approach. Strive to understand the problem before offering solutions. Define solutions before recommending specific technologies. Overall results in client case studies, referrals, and reference accounts.
• Hands-on technologist with development experience with SharePoint, Project, PerformancePoint, Amalga, Hyper-V, and SQL server. IT experience with OCS, Exchange, and Office. Sell and deliver cloud-based solutions, virtualized infrastructures, physical / logical infrastructures, and governance.
• Some of my projects include: Designed and delivered EMR for Eastman Chemical on-site clinic; Web portal for SMS; Healthcare Analytics solutions for CHCA, CHOA, El Camino, Johns Hopkins, Brooks Health, and Microsoft; Integrated SharePoint with Cerner and Siemens Health systems at Baptist Jacksonville; Integrated Eclipsys system with SharePoint at Orlando Regional; Designed interpretive parser, Core Measures/Quality Module, and HIMSS demonstrations for three years running on Amalga for Microsoft HSG; Designed Bed management, iPod/Ipad app, Geomapping Amalga and HealthVault applications for St Joseph Health System.

Instructor (PMP, Microsoft Office) (part-time)

Chattahoochee Technical College (Aug 2002 – Present)

• Designed curriculum and facilitated PMP Certification Course for local technical college with 100% pass rate.

Developer/Architect

www.meritbadge.info (Oct 2005 – Present)

• Develop and manage online Boy Scout merit badge registration system that automates the creation, enrollment, and management of merit badge and other training events for boy scout units. This is offered as a free service to any scout unit desiring to hold an event. Application is developed in C#.NET and SQL Server.

Product Manager/Project Manager for Healthcare Software Company

Eclipsys Corporation, Alpharetta, GA July 2002 – March 2005

• Worked with client and internal Physicians, Nurses, and staff to identify, define, prioritize, and justify product direction and technical strategy for thin-client clinical management and secure messaging system.
• Redesigned implementation methodology to deliver healthcare integration products on time and budget. Provided lessons learned and specifications to development. Managed up to 12 simultaneous projects totaling over $3 million. Wrote SOWs and sold follow-on engagements valued over $1M.

Senior Solutions Architect for Major Credit Card Processing Project

BCE Emergis, Greensboro, NC Nov 2001 – June 2002

• Architected B2B payment method enabling variable rate credit. Helped clients understand technology strengths and limitations. Wrote requirements, specifications, and service level agreements, and design documentation for multiple client solutions. Worked with US and Canadian-based development teams.

Principal Consultant for $50M Management Consulting Firm

North Highland, Atlanta, GA May 2000 – Aug 2001

• Managed team to design a hybrid development methodology combining the best practices of RUP, CMM, and Six Sigma. Presented concepts to department managers. Train team to use new process. Designed strategy and approach to migration of CRM solution from single to multiple solutions. Developed approach, estimates, and plans to complete engagement.

Free-Lance Consultant/Entrepreneur for Startup

Prodigious Communications, Marietta, GA Aug 1999 – May 2000

• Rescued NYSE.COM project at IBM Global Information Services. Performed project management, technical management and delivery of content management system and websites. Managed proposals, project planning, project execution, architecture, development, launch, and production support.

Director for $100M WMS Developer

Manhattan Associates / Kurt Salmon Associates, Atlanta, GA Sep 1996 – Aug 1999

• Built and managed a team of WMS software developers focusing on high morale, teamwork, longevity, and quality products. Facilitated an overall quality program that decreased errors out-of-the-door and minimized design errors before coding began. Technologies used included AS/400, DB2, RPG, and MQ Series.
• Led on-campus and industry recruiting efforts growing staff from 10 to 30.
• Implemented methodologies and helped achieve CMM levels 2 and 3.

Director for $10M Software Development Company

ClientLink, Alpharetta, GA Jan 1996 – Sep 1996

Senior Product Manager for Long Distance Carrier

Sprint, Atlanta, GA Aug 1994 – Jan 1996

• Managed the design and deployment of hardware and software for the network, infrastructure, and value-added services in support of Sprint’s video conferencing service. Led the team that designed and developed Sprint’s T.120 data conferencing services. Developed technical solutions, created the marketing plan, integrated these services with other Sprint products, wrote the service level agreements, and built the support team.

Director of Engineering for $20M Computer Based Training Company

WICAT, Orem, UT Mar 1990 – June 1994

• Managed and tuned worldwide product development, support, and systems installation department. This reduced product discrepancies from 250 to 20, decreased the average help desk call time open from 16 to 8 minutes, and increased customer satisfaction survey results. Offices in Singapore, US, and UK.

Keywords

Industries

688, Aegis, Army, Aviation, Business Credit, CMS, Coast Guard, Consumer Credit, Core Measures, Department of Defense (DOD), Financial, Healthcare, JCAHO, Meaningful UseMortgage, Navy, Networks, Power Systems, Submarine, Telephony, Videoconferencing, Weapons Control

Technologies

AS/400, DEC, HP, IBM, Palm, PC, Pocket PC, Sun, UYK-7, WICAT DOS, HP-UX, Linux, OS/400, Palm, Pocket PC, Solaris, Windows, WMCS Access, DB2, MySQL, Oracle, Office, Paradox, SQL CE, SQL Server, Sybase Amalga, HealthVault, Avaya, B2B, B2C, Client/Server, Content Management, CRM, EAI, eCommerce, n-Tier, Thick Client, Thin Client, Web

Languages

.NET, Ada, ASP, Assembler, Basic, C, C#, C++, Delphi, DHTML, FORTRAN, HTML, Java, Javascript, Pascal, Smalltalk, VBA, Visual Basic, WISE, XML, XSL

Methodologies/Frameworks

6 Sigma, CMM, DSDM, MSF, PSP, RUP, PMBOK, RAD, SEI, UML, XP

Activities

Budgeting, Business Analysis, Customer Support, Design, Helpdesk, Implementation, Hiring, Integration, Interviewing, Planning, Product Management, Programming, Project Management, Software Architect, Sales Support, Strategic Planning, Systems Testing, Team Building, Testing, Unit Testing

Regulations

HIPAA, FCC Part 97, ARRA, HITEC